FAQs

How does the process work?

When you buy coins, you must list a player on the Madden Mobile/NBA Live Mobile auction house for the amount of coins you bought. Our team will purchase the player you listed and the coins will be delivered to your account.

1. Choose your game and your platform (IOS/Android).
2. Choose your coin package and use the instructions provided on the “Player Details” section to list a player on the Madden Mobile/NBA Live Mobile auction house.
3. Fill out the “Player Details” section and make sure that the information you provided matches the information of the player you listed on the auction house.
3. Complete the checkout.
4. Our team will purchase the player you listed and the coins will be yours. It’s that easy!

For more detailed instructions with examples, click here.

Why should I buy from Royal Exodus?

  • We offer the BEST prices. It’s in the name!
  • Our very experienced team has completed 3000+ transactions so you can expect excellent service from us.
  • Delivery is immediate, often within minutes of the coins being bought.
  • Secure checkout accepting all major credit cards
  • 24/7 customer support available
  • All orders are backed by our Satisfaction Guarantee
  • Our rewards program ensures that you get what you pay for, and even more.

Do you sell worldwide?

We do and have had many customers purchase from other countries such as China and Germany. Our team is based in the USA, so please be advised that purchases from other countries may have a longer processing time depending on the time zone difference.

Are you a trusted seller?

YES! We have been selling coins for 3+ years with over 3000 successful transactions. Additionally, we have big sponsors on Instagram and YouTube who trust our service enough to recommend Royal Exodus to others.

What do I do if my order has not been fulfilled within 24 hours?

You are backed by our Satisfaction Guarantee. If your coins are not delivered within 24 hours, we will email you, and either add 15% free coins to your existing order or refund your entire order and give you 10% of the coins you purchased for free. Please keep in mind that the 24 hour time span does not include the EA servers being down.

Can I pay in a different currency?

Yes, just use our currency converter at the top of your screen.

What can I use to pay?

We accept all major credit cards and Paypal. If you would like to pay with an option that is not listed, such as an Amazon gift card, please email support@royalexodus.myshopify.com and we will provide instructions on paying with gift cards.

How do I contact you?

Fill out the contact form and we will normally get back to you within a few minutes. You can also contact us on any of our social media, or email support@royalexodus.myshopify.com.

What is the Satisfaction Guarantee?

If your coins are not delivered within 24 hours, we will email you, and either add 15% free coins to your existing order or refund your entire order and give you 10% of the coins you purchased for free. Please keep in mind that the 24 hour time span does not include the EA servers being down.

Is my personal information secure?

Yes – 100% safe and secure. Royal Exodus uses the latest SSL encryption technology to prevent anyone from accessing your personal information during checkout. Additionally, we do not store credit card information in our database. No one will have access to your credit card information once your order is complete.

What are the benefits of creating an account?

Creating an account allows you to track your order, see your order history, and earn BMC Reward points that are redeemable for free coins and discounts.

How can I track my order?

You must have an account to track your order. Log in to your account and you will be able to track your order and check the order status. To create an account, click on the “My Account” option at the top of your screen and follow the instructions.

What is BMC Rewards?

Royal Exodus appreciates your business and we prove it to you through our BMC Rewards program. BMC Rewards gives you points after every purchase. These points are redeemable for discounts on future orders. To be eligible for BMC Rewards, you must have an account with us. For more information on how to create an account, click here.

How do I create an account?

To create an account, click on the “Log In/Create Account” option at the top of your screen and follow the instructions.